SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

SHIPPING POLICY

Fast Service is a top priority at Deep Glow Technologies. Orders will generally be processed within 2 to 5 business days after your order is placed but we may be able to ship same or next day by request. We ship most orders via FedEX, but also use USPS and DHL. Shipping then takes between 1-4 business days depending on your location. We only ship orders placed on our website to the lower 48 states. For all other areas email [email protected] or call us at 888-871-3334 for an accurate quote. Please note that we cannot ship to P.O. boxes, APO/FPO addresses and private mail boxing facilities.

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. However, we will not sell your personally identifiable information to anyone for any purpose.

PRODUCT RETURNS

Non-Defective Product Return Process:

In order to return a product, you must obtain a Return Merchandise Authorization (RMA) number by calling the Sales or Service Department at 888-871-3334.

Deep Glow’s products include a one-year limited warranty that guarantees replacement or repair for any manufacturer’s defects at no additional cost. Non-defective products may be returned in saleable condition within 30 days for any reason, but may be subject to restocking fees and shipping charges.

No returns are accepted after 1 year from the date of purchase. However, if your Deep Glow product needs service, we are happy to help and our products are designed to be easily serviced at a reasonable cost.

Deep Glow can issue a Return Shipping Label for non-defective product return. All non-defective products that are returned with our prepaid shipping label will have a shipping cost deducted from the amount of the credit.

Please ensure that the product returned securely in the original packaging with sufficient packing material. Deep Glow is not liable for damage caused during shipment back to us.

Clearly mark the shipping box with the RMA# issued by the Returns Department and send product to:

Deep Glow Attn: Returns Department RMA # _______________ 6585 Haines Rd., St Petersburg, FL 33702

Defective Product Return Process

Deep Glow’s products include a one-year limited warranty that guarantees replacement or repair for any manufacturer’s defects at no additional cost. Returns are not accepted after 1 year from the date of purchase, however we are happy to assist with replacement or repair and charges may apply.

In order to return a product, you must obtain a Return Merchandise Authorization (RMA) number by calling the Service Department at 888-871-3334.

Deep Glow will issue a Return Shipping Label for a defective product return. If the product is determined to be non-defective, we will deduct the shipping cost from the amount of the credit.

Please ensure that the product returned is packaged securely with sufficient packing material. Deep Glow is not liable for damage caused during shipment back to us.

***To ensure proper delivery of your defective product, please use only the special pre-printed shipping label provided***